Privacy Policy

The optimal integration of thousands of our self-performing service technicians, a national network of 30,000+ credentialed facility partners across 50+ service trades, and the leading service management, technology platform.

Connected Services is one of America’s fastest-growing technology companies and is revolutionizing the multisite property management market with a network of over 20,000 subcontractor Affiliates and 120,000+ client locations, all using the SMS proprietary technology platform.

This technology allows radical transparency of all services performed, so every service is done on time and on budget for our growing list of national and Fortune 500 clients. We aren’t just technology experts. SMS Assist has a 24/7 operational command center at its Chicago headquarters, staffed by highly trained project managers and subject-matter experts focused on delivering knowledgeable, responsive service for every client need.

The Only Personal Information We Collect Online is Information You Voluntarily Provide to Us.

At Connected Services LLC your privacy is important to us. This Privacy Statement ("Privacy Statement") explains how Connected Services LLC ("connectedservices") uses your information and how this statement applies to any person who uses our Web Site, mobile applications, electronic services, social networking sites, or any individual, business partner-specific, merchant-specific, city-specific, or other area-specific websites we offer that link to or reference this Privacy Statement (collectively, the "Site") and when you receive electronic communications from us.

We will update this Privacy Statement to reflect new or different privacy practices, or when we add new services, or new functionality or features to the Site. If we make material changes, we will notify you by email (sent to the email address specified in your account) as well as post the changes on our website. You can review the latest version of this Privacy Statement on our Site.

We know you entrust us with certain private information that helps us be able to provide you with various products and services. In exchange, this warrants us to treat your information with respect and in accordance with this Privacy Statement. Under no circumstances will Connected Services LLC sell or share any personal information about you to or with any person or organization except (i) as authorized by you, (ii) as described in the relevant portion of Connected Services LLC's Website (the "Website"), (iii) in connection with providing various products and/or services to you (the "Services"), (iv) to the extent you make any use of Connected Services LLC's mobile software application, to merchants with which Connected Services LLC has a business relationship, (v) as may be required by law or court order, or (vi) as otherwise set forth herein. The Privacy Statement below describes the standards we hold up in handling information about you and any personal information you submit through the Site and/or the Application.


SOFTWARE OR MOBILE APPLICATION. By using the Site, you agree to the terms of this Privacy Statement. If you don't agree with the practices described in this Privacy Statement, please do not provide us with your personal information or interact with the Site.

A Special Note About Children

Children are not eligible to use our Services and we ask that minors (under the age of 18) do not submit any personal information to us or use the Services. Connected Services LLC does not collect or maintain information from those actually known to be under the age of 18, and no part of Connected Services LLC's website, the Application or Services is structured to attract anyone under the age of 18. Other age restrictions may be set forth in Connected Services LLC's Terms of Use from time to time.

1. Who We Are

Connected Services LLC operates a website located at and the Application through which certain home services, home information, project information, and promotions may be administered. ("Services")

2. Information We Collect

We will collect information, where you may be asked to enter personal and non-personal information including, your name, address, phone number, credit card information, birthday, and information regarding your cell phone and/or other mobile device, when you:

  • Use or access the website;
  • Register, subscribe, or create an account with Connected Services LLC;
  • Open or respond to our e-mails;
  • Provide information to email or participate in programs provided on behalf of, or together with, Affiliates;
  • Visit online site that displays our ads or content;
  • Purchase products and services on or through the Connected Services LLC website;
  • Connect or link to our Site via social networking sites;
  • Post comments to online , and
  • Provide information to our Merchants. We will disclose this information to other parties when the following occurs:
    • In response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate;
    • With your consent
    • When we sell or collect information gathered on the Site or within the Application to third parties on an aggregated basis.
    • Use it to manage our everyday business needs, such as administration of the Site, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Use.
    • We DO NOT sell or share any personal information about you to or with any person or organization except (i) as authorized by you, (ii) as set forth in the Website, Application or within any agreement between us, (iii) in connection with providing comply with the law.

Other Information we get from your use of our Site and Services. This information includes:

Device information

We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number).

Location information

When you use the Service, we may collect and process information about your actual location. We may also use various technologies to determine location, some of which may be made available through third party licensors.

Information from surveys. You may have the option of completing an online survey at the Website or within the Application from time to time. Participation in surveys is completely voluntary.

Information from the "Contact Us" section of the Website or Application. You may contact Connected Services LLC through the "Contact Us" feature. Participation in this area is completely voluntary.

3. Cookies

In order for Connected Services LLC to ensure that we are providing the best possible consumer experience on the Site and within the Application, we collect and track certain user information. When you visit Connected Services LLC, our Web server may send a cookie to your computer. This cookie would be intended to store a limited amount of information about your site visit. The cookie tracks aggregate information on how our site is being used, including how many sessions, navigation, pages visited, etc. These cookies, however, don't store personally identifiable information such as your name, email address or phone number as you browse the Site. This cookie also allows our Site to identify you when you return. Connected Services LLC may also use Web Logs (track anonymous user information) to track collective information about how our Site and/or the App is being used.

4. How your information is used.

When you access these pages or open email messages, we use Pixels and Web Beacon tools that generate a notice of the action to us, or our Merchants. This allows us to measure responses to our communications to improve our offers and marketing efforts.

We use the information you provide to give the applicable Services to you, either directly or through third party service providers. Connected Services LLC may share certain aggregated data with other affiliates for demographic and general marketing reasons; nevertheless, this data does not include any of your personal identifying information.

Some of our Services may be offered in conjunction with partner companies, affiliates or other companies or websites with which we work. In order for us to provide these Services to you, it may be necessary for us to share your personal information with one of such entities. These parties are not allowed to use personally identifiable information except for the purpose of providing these Services. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular Service.

In addition, Connected Services LLC may disclose account or other personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with Connected Services LLC's rights or property, other Website or Application users or anyone else that could be harmed by such activities.

5. Accessing or Altering Your Information, OptOut

Keeping your Personal Information current helps us send you the most relevant offers. If you want to close your Connected Services LLC account or have other questions or requests, you can do so by logging into your account and clicking the "cancel account" link. While we are ready to assist you in managing your subscriptions, closing your account, and removing your active profile, Federal and state regulations may require that we store questions or submissions for various periods of time. In order to comply with these regulations, we may be unable to delete information from our databases.

Altering Information. Connected Services LLC may alter, modify, or delete any information you submit to the Website or through the Application if it believes, in its sole discretion, it is necessary or desirable to do so.

Request to stop receiving emails from us. Periodically, Connected Services LLC may send you emails to alert you to various opportunities or offers available at the Website or within the Application. If you do not wish to receive any of these offers, please log into your dashboard and choose which emails you do or do not want to receive. You can also choose to receive offers via mobile phone instead of email.

6. Security; Appropriate Security Safeguards

Connected Services LLC uses extensive and sophisticated secure technology to protect your data and transmissions between you and Connected Services LLC. Transmission between browsers and our web server is implemented using either Secure Sockets Layer (SSL) technology or Connected Services LLC's proprietary mobile application that utilizes SSL-encrypted communication. This technology requires an SSL-capable browser. Although Connected Services LLC has taken these reasonable and appropriate measures to ensure that your personal information is delivered and disclosed only in accordance with your instructions, Connected Services LLC cannot guarantee that the personal information you provide will not be intercepted by others and decrypted.

7. Children's Privacy

Connected Services LLC does not intend that any portion of the Site will be accessed or used by children under the age of 18, and such use is prohibited. The Site is designed and intended for adults. By using Connected Services LLC, you represent that you are at least 18 years old and understand that you must be at least eighteen years old in order to create an account and purchase the goods or services advertised through the Site. We will promptly delete information associated with any account that we obtain actual knowledge that the account is associated with a registered user who is not at least eighteen years old.

8. Business Transfer

We may, in the future, sell or otherwise transfer some or all of our assets or equity to a third party. Your personally identifiable information and other information we obtain from you via the Ssite or the Application may be disclosed to any potential or actual third party purchasers of such assets or equity and may be among the assets transferred.

9. Links

The Site and/or Application may contain links to other websites or applications that are owned and operated by third parties that are not affiliated with us. When you use those links, you leave the Site or Application (as applicable) and we are unable to control how the owners of the websites or applications you link to handle any information they gather about you, including their privacy practices and use of cookies. This Privacy Statement applies only to the Site and Application and does not govern activities on linked websites or applications. We encourage you to review the privacy policy of any other website or application you visit, download or access to understand its owner's practices on how it collects, uses and discloses your information.

10. Contact Us

Please contact us if you have any questions or comments about our privacy practices or this Privacy Statement. You can reach us office phone number please dial(888) 880-6525. You can reach us via postal mail at the following address:

Connected Services LLC. Attention: Privacy Office 45662 Terminal Drive, Ste 200 Sterling, VA 22204