CORPORATE OVERVIEW
The optimal integration of thousands of our self-performing service technicians, a national network of 30,000+ credentialed facility partners across 50+ service trades, and the leading service management, technology platform.
Connected Services is one of America’s fastest-growing technology companies and is revolutionizing the multisite property management market with a network of over 20,000 subcontractor Affiliates and 120,000+ client locations, all using the SMS proprietary technology platform.
This technology allows radical transparency of all services performed, so every service is done on time and on budget for our growing list of national and Fortune 500 clients. We aren’t just technology experts. SMS Assist has a 24/7 operational command center at its Chicago headquarters, staffed by highly trained project managers and subject-matter experts focused on delivering knowledgeable, responsive service for every client need.
OUR VISION
To provide clients peace of mind for their multi-property portfolios.
OUR MISSION
Service over 1 million unique locations.
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Reduce the average ticket cost for our clients by utilizing technology and innovation.
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Add value to our Affiliates by reducing their operating costs and improving route density.
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Provide best-in-class customer service.
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Be the employer of choice.
ABOUT OUR FOUNDER
Chad MacDonald is the Founder & Executive Chairman of Connected Services, LLC. He has become nationally recognized for his innovative and disruptive execution in the service management, distribution, procurement, financial services, and emerging technology sectors.
MacDonald, while in college, began his career in the service management industry launching Advanced Maintenance Services (AMS). AMS, over a five period, grew rapidly to become a formidable east coast-based facility service provider with over 1,700 employees and $15 million in annual sales. AMS was sold in 1986 to a national support services company in a multi-million dollar transaction.
OUR HISTORY
Connected Services was founded on the belief that technology can make the facilities maintenance business more efficient and, more importantly, add value for the clients we served. Here are some key moments that have shaped Connected Services into the company it is today.
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Incorporated in 1999, SMS Assist began as a floor care company with only 10 employees. Mike Rothman took leadership of the company in the early 2000s, and SMS Assist launched its first proprietary technology platform, Service Track, in 2005. |
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In 2008, SMS Assist was awarded a national small box retail account, and in 2009, SMART Facilities Services merged with SMS Assist adding the Facilities department.Throughout this time, SMS continued expanding their offerings to include snow and ice management, landscaping, and parking lot maintenance. |
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The year 2011 brought the Pritzker Group Venture Capital’s (PGVC) first investment of $17 million and three members joined the SMS Assist Board of Directors. As SMS Assist continued to experience rapid growth, the company relocated its headquarters to the John Hancock Center in 2012. That same year, SMS Assist won the Chicago Innovation Award for its advanced technology platform. |
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PGVC also invested an additional $45 million dollars in 2013. SMS Assist launched their first mobile app and continued to experience tremendous growth. In 2014, SMS Assist successfully entered the residential service market and was awarded over 20,000 single-family rental (SFR) locations. As the SMS Assist client portfolio continued to grow, many new team members joined SMS. |
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To fuel additional growth and innovation, Insight Venture Partners invested $45 million dollars and added a member to the SMS Assist board. 2016 marked the launch of One by SMS Assist, SMS’s most innovative technology platform. Currently, SMS Assist has grown to over 600 team members and now services over 120,000 client locations. |
